In the increasingly competitive world of coffee shops, success isn't solely determined by coffee quality or ambiance; it primarily depends on the efficiency of the coffee machines and grinders , the lifeblood of any coffee business. How many times has your espresso machine stopped working in the middle of a busy morning? Or have you noticed a change in the taste of your coffee even though everything else seems the same? The answer is often: a lack of regular maintenance .
This is where Coffee Luxury's annual machine maintenance subscription service comes in — a service specifically designed to protect your investment, ensuring that your coffee machine continues to operate efficiently every day, without surprises or losses.
What is the annual subscription service for machine maintenance?
The annual subscription is a comprehensive maintenance program offered by Luxury Coffee Shop , aimed at helping coffee shop owners and businesses maintain the performance of espresso machines and grinders through regular and periodic maintenance visits .
For only 2000 riyals per year , you get three maintenance visits every four months , including one machine and one grinder of any type.
A single visit can also be requested for 920 riyals if needed.
The service covers the most popular types of machines used in Saudi cafes, such as:
- Sanremo F18 engine (3 groups)
- Sanremo F18 engine (2 groups)
- Sanremo D8 (3 Group) Machine
- Sanremo D8 machine (2 groups)
- Shambali M23 engine – 2 groups
- BUNN Drip Coffee Machine – 2 Heaters
- Ariete sewing machine – silver color
Why is regular maintenance essential for any successful cafe?
The machine may appear to be working normally, but inside, oil, deposits, and scale gradually accumulate. Over time, performance begins to decline unnoticed, until the problem suddenly strikes at the busiest time.
Regular maintenance is not a luxury, but a business and investment necessity , because:
- It preserves the quality of the coffee:
- Old sediment and oils affect the taste of espresso, altering its flavor. Regular cleaning and calibration ensure consistent taste and high quality in every cup.
- Prevent costly breakdowns:
- Repairing a machine after a breakdown is often more expensive than regular maintenance. An annual subscription will save you significant amounts of money in the long run.
- It extends the lifespan of the machine and the grinder:
- With regular maintenance, the lifespan of the machine can increase by up to 40% , which means a longer investment and a greater return.
- Increased efficiency and productivity:
- A machine that runs smoothly means faster service, consistent quality, and greater customer satisfaction.
- Peace of mind for cafe owners:
- The maintenance schedule is fixed, and the technical team is professional, which removes the burden of follow-up or worry about sudden breakdowns.
Read also: What is the lifespan of a coffee machine and how can you extend it with proper maintenance?
Coffee Luxury Maintenance Service Contents
Each visit within the annual subscription covers the following points with professional precision:
1. Comprehensive inspection of the machine and the mill
The technicians begin with a comprehensive inspection process, which includes measuring water pressure, checking the integrity of the pipes, inspecting for leaks, and checking the performance of pumps and heaters.
The goal is to detect any problem before it turns into a costly breakdown.
2. Calibrating and adjusting the machine and grinder
Accurate calibration is one of the most important secrets to perfect coffee.
The coffee luxury team sets the pressure at 9 bar and the temperature at 93 degrees Celsius , and adjusts the grind size to suit the type of coffee used.
These steps ensure consistent taste and flavor from cup to cup.
3. Professional cleaning of groups
The grooves are the point through which the espresso passes, and over time oils and sediment accumulate there.
Regular cleaning using safe, dedicated materials preserves the flavor and prevents any bitter or burnt taste.
4. Replacing the required consumable parts
Gaskets, filters, and hoses are subject to damage with frequent use.
At each visit, they are inspected and replaced, when necessary, with genuine parts that ensure stable and long-lasting performance.
5. Annual inspection and cleaning of the water tank to remove sediment.
Limescale deposits in the water tank are one of the most common causes of malfunctions.
The tank is thoroughly cleaned using safe materials to remove sediment that may affect water pressure or taste.
Also check out: The best automatic coffee machines
Machines covered by the service
Whether you are using a high-end Italian machine or a mid-range commercial machine, the service covers all types approved in the Saudi market, most notably:
- Sanremo F18 (3rd and 2nd Group)
- Sanremo D8 (3 and 2 Group)
- Shambali M23
- BUNN Drip Coffee
- Silver Arriet
The service also includes all types of commercial grinders used in cafes.
Benefits of an annual subscription to Luxury Coffee
- Fixed economic price :
- For only 2000 riyals per year, you get three comprehensive maintenance visits, which is less than the cost of two separate visits.
- Professional service from a specialized team:
- All technicians are trained to handle international brands with high professionalism.
- Comfort and advance scheduling:
- No reminder or follow-up is needed — you will be contacted prior to the visit to confirm a suitable time.
- Providing original parts when needed:
- Luxury Coffee provides genuine spare parts approved by the manufacturers.
- Ongoing technical support:
- If any issues arise after maintenance, the team can follow up on the situation immediately without delay.
- Improving operational efficiency:
- A machine that is regularly maintained operates more efficiently and consumes less electricity.
Benefits of membership for cafe owners and commercial projects
Cafe owners know that every minute of downtime means lost customers and profits.
The annual subscription gives you peace of mind by:
- Preventing sudden breakdowns during peak times.
- Ensuring coffee quality and consistent taste.
- Maintaining the reputation of the cafe.
- Saving money in the long run.
- Extend the lifespan of equipment and reduce energy consumption.
Read also: Top 5 common mistakes that shorten the lifespan of your coffee machine
Frequently asked questions about annual machine maintenance subscriptions
1. What is the difference between routine maintenance and a visit when needed?
Periodic maintenance is carried out on a regular schedule every four months, and includes a comprehensive inspection and calibration even if no fault appears.
On-demand visits, however, are an emergency repair of an existing malfunction, and are often more expensive and less effective in the long run.
2. Does the subscription cover all types of machines?
Yes, the service includes all types of commercial machines and mills , with special coverage for the following machines:
Sanremo F18 and D8, Chambali M23, BUNN, and Ariete.
3. What if I had more than one machine in the cafe?
The subscription covers one machine and one grinder only. Additional subscriptions for the remaining machines can be added at the same advertised price (2000 riyals per set).
4. Are spare parts included in the price?
The subscription includes simple consumable items , while larger items are changed after customer approval and at a preferential price.
5. How are visits scheduled?
After subscribing, the Coffee Wellbeing team schedules three visits throughout the year (every four months), and you are contacted to determine a suitable time before each visit.
6. Is the service available in all cities of the Kingdom?
Yes, the Coffee Luxury service covers all regions of the Kingdom of Saudi Arabia through its certified technical team.
7. Can I subscribe at any time of the year?
Certainly, you can subscribe at any time, and the term starts from the date of the first maintenance visit.
8. What happens if I need an additional visit outside of the schedule?
An additional visit can be requested for only 920 riyals , and it will be carried out in a very short time.
9. Is the service suitable for homes?
The service is designed specifically for cafe owners and commercial projects , but it is also available to homeowners who own professional machines and wish to maintain them regularly.
Subscribe now to the maintenance service from Rafaia Coffee: a small investment with a big return.
Regular maintenance may seem simple, but it makes a huge difference to your customer experience and the continuity of your business. In the coffee world, it's the small details that make all the difference. For just 2,000 riyals annually, you can guarantee your café a full year of consistent performance, perfect coffee, and peace of mind.
Invest today in maintaining your equipment, and get ready for a year of success, with Coffee Luxury – your first partner in the world of cafes. Subscribe now.