We are pleased to introduce our Rafahia Loyalty Program, which allows our valued customers to enjoy exclusive benefits with every purchase. The program aims to enhance the shopping experience by offering points for purchases, which can later be redeemed for discounts or valuable rewards.
Customers earn one point for every 1 spent when purchasing products from Rafahia Coffee.
It is required to use the registered mobile number in the system to collect points on each purchase.
Redemption can begin with any subsequent receipt: Customers can redeem the points they have earned with any future purchase.
Points are redeemed at a value of 0.01 per point for purchases on the following invoices.
Points remain valid for 12 months from the date they were earned, after which they will automatically expire if not used.
Customers can check their point balance at any time through our customer service.
Points are not awarded on certain products, such as discounted items or products that are part of special promotional offers.
Points are non-transferable and cannot be sold to third parties; they are solely for the account holder.
Rafahia Coffee reserves the right to modify or cancel the program at any time, with prior notification to customers.
Rafahia Coffee reserves the right to cancel or modify points if any illegal activity or misuse of the system is detected.
If a customer's order is cancelled or products are returned, points will be deducted from the account according to the value of the returned products.
Rafahia Coffee reserves the right to amend or update the terms and conditions of the loyalty program at any time.
Customers will be notified of any changes to the policies via available communication channels (such as email or text messages) after the amendments are applied.
By participating in the Rafahia Loyalty Program, customers agree to comply with all the terms and conditions outlined in this policy.
Customers must stay informed of any updates or changes to the policies to ensure they benefit fully from all program features.
