RAFAHYA AL-QAHWAH Shipping and Delivery Policy

At Luxury Coffee, we are committed to providing the best shipping and delivery service to ensure your orders arrive as quickly as possible and in perfect condition. Below are details of our shipping and delivery policy:

Delivery areas of Luxury Coffee:

We deliver to all regions of the Kingdom of Saudi Arabia. Please ensure you enter the correct and complete delivery address to ensure your order arrives promptly.

Delivery time:

Delivery within major cities : The delivery process takes from 24 to 48 working hours, depending on the time period announced by the shipping company.

Delivery to remote areas : Delivery may take from 3 to 5 working days, depending on the location and the time period announced by the shipping company.

Shipping fees:

A flat shipping fee of 22 is applied to all orders for Aramex Shipping, while a flat shipping fee of 28 is applied to SMSA Shipping.

Order shipping procedures:

Order Confirmation : After completing your purchase, you will receive an email confirming receipt of your order and shipping details.

Order Processing : Your order will be prepared for shipping within 24 hours of order confirmation, except for orders placed on official holidays, which will be processed on the next business day.

Shipment tracking : Once your order has been shipped, you will receive an email containing the shipment tracking number and a link to track the shipment status on the shipping company's website.

Receiving the order : Upon receiving the order, please check the condition of the package and ensure that there is no damage or harm.

Reporting problems:

In case of any damage or shortage in the order,

Please contact customer service immediately at: +966552643718

Or via WhatsApp on the following number: 966552643718

Or via email: [email protected]

Shipping companies

The shipping company acts as a third party in the ordering process through Rafah Coffee, as the customer authorizes the company to receive the shipment on their behalf. Accordingly, any problems that may arise during the shipping process are the customer's responsibility, unless Rafah Coffee is responsible for negligence or a defect in the shipment delivery or packaging of the ordered products.

Wholesale Order Shipping Policy:

We have a delivery representative who specializes in delivering bulk orders, depending on whether the geographic area supports this option. For more details about this service and its associated fees, please contact customer service.

International Shipping from Luxury Coffee Store:

Currently, we only offer shipping and delivery services within the Kingdom of Saudi Arabia. We are working to provide international shipping services soon.

Important notes

Shipping delays may occur due to circumstances beyond our control, such as:

• bad weather
• Luxury Coffee delay in shipping order.
• Any other factors beyond our control.
• Customs procedures.

We apologize for any inconvenience this may cause.

Connect with Luxury Coffee:

If you have any questions or need additional assistance regarding shipping and delivery, please do not hesitate to contact us:

To start a conversation with Luxury Coffee, click here.

We're here to ensure your shopping experience is comfortable and seamless. Thank you for choosing Luxury Coffee.